*To check the status of your return or exchange please go here:
Returns & Exchange Policy
Preparing for and having a baby is stressful enough. We want your experience at Mom 4 Life to be as hassle free as possible.
You have 30 days* from your purchase date to return your item to us for a refund--no questions asked (as long as item is new and in original packaging)
Please note: If you received free shipping on the original sale, and the item is returned, you will receive a refund with the actual shipping costs taken out. We do not mark up our retail costs to offer free shipping when we mail your order out initially, so we simply refund you all but our original shipping costs instead of charging a restocking fee as many companies do in order to prevent us from losing money on the sale. If you instead decide to do an exchange we apply your full purchase price toward your exchange and no shipping costs are retained.
A few important details in order to get your full refund (if your return does not meet the criteria below, it may not qualify for a full refund):
If your item was a gift, you will receive Mom 4 Life store credit for your returned item(s).
We are unable to accept returns or exchanges for the following items:
The following items have an extended return window or slightly different return policy:
*Slings and Baby Carriers:
If you find that you need a different size, simply follow the info above for exchanges. If you are not sure what size you need, feel free to contact us or the company that makes your slings directly for sizing help. If you ordered a New Native sling please keep in mind that it MUST BE WASHED FOR TRUE SIZE! Keep in mind though, that once you wash it, you may not be eligible for a full refund. Read below for partial refund information on slings that have been washed. Many people contact us worried that they got a size too big, only to find out that it fits perfectly once they wash it. If you have questions on sizing, please contact us.
New Slings: We accept returns of new, unwashed carriers up to 30 days past the date of purchase. Please keep in mind that many children may need a few rides in their new sling to get accustom to it, especially if they are older. Often they will adjust after being in the sling around 3-5 times. If it is new for them, you may wish to have their first few rides be during a time when they are well rested and fed. This will help increase the chances of initial success. Put your child in your sling and start moving! It is often your movement while carrying them in the sling that begins to calm them and make them feel right at home in their new carrier! If you are having trouble adjusting to your new sling we would also suggest calling the company that makes your sling and speaking with the customer service department to see if they can help provide you with some helpful suggestions or tips. We will accept the return of new slings for an exchange, up to 90 days past the purchase date
Used Slings: Perhaps you realized that the size just isn't right, or the color is not your style after all, or you just need a totally different type of carrier for your situation. It can be hard to predict which products will meet our needs, especially when we are first-time parents. By the time we discover that something isn't working out, we have already washed it or used it for a month, so it's often no longer returnable. This is where our partial return policy can help. If you wish to return a carrier that does not meet the qualifications above (new condition, unwashed, less than 30 days old), then you will be refunded 70% of your purchase price (minus shipping) provided your sling is still in good condition (gently used--not faded, stained or torn).Another option is to consider donating your sling to No Mother Left Behind, an organization that offers baby carriers to moms who cannot afford them.
You have two options for exchanges: