Returns & Exchange Policy

*To check the status of your return or exchange please go here:

https://www.mom4life.com/pages/returns-and-exchanges

 

Returns & Exchange Policy

Preparing for and having a baby is stressful enough.  We want your experience at Mom 4 Life to be as hassle free as possible.

You have 30 days* from your purchase date to return your item to us for a refund--no questions asked (as long as item is new and in original packaging)

Please note: If you received free shipping on the original sale, and the item is returned, you will receive a refund with the actual shipping costs taken out. We do not mark up our retail costs to offer free shipping when we mail your order out initially, so we simply refund you all but our original shipping costs instead of charging a restocking fee as many companies do in order to prevent us from losing money on the sale.  If you instead decide to do an exchange we apply your full purchase price toward your exchange and no shipping costs are retained.

Simply email ashley@mom4life.com to start the process. Please make sure to include original packaging. Or start your return/exchange process online.

A few important details in order to get your full refund (if your return does not meet the criteria below, it may not qualify for a full refund):

We know that life as a mommy can get a little crazy and there are times when the 30 day time frame just doesn't work out.  If you are unable to return your item within 30 days, just let us know.  We will be happy to issue your refund in the form of store credit.

Returns should be new, in the original packaging (DVD's must still be shrink wrapped) with any tags attached and free of any cigarette smoke or odors. (*for extra info on slings, please read below for details).

Your refund will be credited back to your original form of payment. If you received free shipping on the original sale, and the item is returned, you will receive a refund with the actual shipping costs taken out.

If your purchase is found to have a defect, I will be sure you get your item replaced. However, please contact me before returning the item. The item will need to be sent directly to the manufacturing company so we will need to provide you with this information.

If you send an item back, we recommend insuring your package and purchasing delivery confirmation so that you can be assured that it has safely arrived. Unfortunately, we cannot do anything about returned items that are lost or damaged in transit. If you wish to send something back via UPS or FedEx, please contact us for a physical address rather than using my P.O. Box. if you send the exchange to our warehouse, rather than the address on the return/exchange form, there will be a delay in processing time.

There are a few items that need to be returned to the manufacturing company rather than to Mom 4 Life. These few exceptions are listed below.

A few of my items are not eligible for return. Please scroll to the bottom of the page to see what products cannot be returned.

If your item was a gift, you will receive Mom 4 Life store credit for your returned item(s).

 

We are unable to accept returns or exchanges for the following items:

All Nursing Pads and Nursing Pillows

All Panties (including Shapewear) 

Pregnancy Piercing Navel Rings and accessories

All custom made Diaper/Handbags/Wetbags

ProudBody (unless it is still brand new and in the box)

Nipple Butter and Belly Balm

Face and Body care 

All custom made items including custom hair accessories

Hospital Gowns

 

The following items have an extended return window or slightly different return policy:

*Slings and Baby Carriers:

If you find that you need a different size, simply follow the info above for exchanges. If you are not sure what size you need, feel free to contact us or the company that makes your slings directly for sizing help. If you ordered a New Native sling please keep in mind that it MUST BE WASHED FOR TRUE SIZE! Keep in mind though, that once you wash it, you may not be eligible for a full refund. Read below for partial refund information on slings that have been washed. Many people contact us worried that they got a size too big, only to find out that it fits perfectly once they wash it. If you have questions on sizing, please contact us. 

New Slings: We accept returns of new, unwashed carriers up to 30 days past the date of purchase. Please keep in mind that many children may need a few rides in their new sling to get accustom to it, especially if they are older. Often they will adjust after being in the sling around 3-5 times. If it is new for them, you may wish to have their first few rides be during a time when they are well rested and fed. This will help increase the chances of initial success. Put your child in your sling and start moving! It is often your movement while carrying them in the sling that begins to calm them and make them feel right at home in their new carrier! If you are having trouble adjusting to your new sling we would also suggest calling the company that makes your sling and speaking with the customer service department to see if they can help provide you with some helpful suggestions or tips. We will accept the return of new slings for an exchange, up to 90 days past the purchase date

Used Slings: Perhaps you realized that the size just isn't right, or the color is not your style after all, or you just need a totally different type of carrier for your situation. It can be hard to predict which products will meet our needs, especially when we are first-time parents. By the time we discover that something isn't working out, we have already washed it or used it for a month, so it's often no longer returnable. This is where our partial return policy can help. If you wish to return a carrier that does not meet the qualifications above (new condition, unwashed, less than 30 days old), then you will be refunded 70% of your purchase price (minus shipping) provided your sling is still in good condition (gently used--not faded, stained or torn).Another option is to consider donating your sling to No Mother Left Behind, an organization that offers baby carriers to moms who cannot afford them.

 

 

Exchanges

You have two options for exchanges:

The FAST method: Order what you want in exchange from our site now. Email ashley@mom4life.com send it in with your item that didn't work for you within the 30 days return period. Be sure to mark the order number of your "new" order on the return form so we know you ordered your replacement and can credit you back the full purchase price (provided it fits the qualifications for a returned item).  Please note that if you are an international customer, you will be responsible for covering all shipping costs involved.

The SLOW method: Simply make a note on your email to ashley@mom4life.com letting us know that you want to make an exchange and clearly mark what you want.  If the item you are exchanging for is a different price we will contact you for that payment or issue you a refund as needed.  Please note that this slower method also runs the risk that the item you want in exchange may not be in stock by the time your return arrives.  If this happens, we will contact you to see how you wish to proceed.  Please note that if you are an international customer, you will be responsible for covering all shipping costs involved.